Delivery

Delivery Information:

Stickwithus are based in Haslingden, Rossendale, Lancashire and carry large stocks of adhesive products, this is how we can deliver your order quickly.

Because of the nature of our products, we use specially selected carriers to ensure safe and prompt delivery to you. A small carriage charge will be added to your order to cover our costs.

Our products vary from 20 grams, for example a small bottle of superglue, to 25 kilo bags of powder floor adhesive, screed or levelling compound, so we feel by providing a weight based postage system this is the most cost effective and fair system for our mail order customers.  We want to be very clear about our post charges, so there are no hidden surprises.  Of course we welcome order collections from our trade counter in Haslingden, however if you require delivery, small items will go via Royal Mail, larger items and aerosols will go via courier and will be charged according to weight automatically. You can call, order online or request to pick up your parcel from our store (Unit 15A, Springvale Mill, Waterside Road, Haslingden, BB4 5EZ).

Our opening times are as follows:

MONDAY TO FRIDAY      8.00AM TO 5.00PM
SATURDAY                     8.30AM TO 12NOON

Our Bulk Bag/Tub Deals of wall and floor tile adhesive and levelling compound provide an exception to the weight based postage system.   All of these deals can be delivered to mainland U.K. free of a delivery charge and this will be stated in the product description.  Please allow 2-3 days for free delivery (bulk buy deals only).  There will be a charge for delivery of these deals to Offshore UK (Northern Ireland, Scottish Islands, Isle of Man, Isle of Wight, Channel Islands, Scilly Isles) and details of this cost can be supplied upon request.    Delivery to Offshore UK may take longer than 2-3 days.  Please click here for an example of a Bulk Bag/Tub Deal.

For deliveries, most of our orders are despatched the same day as we receive them, but sometimes we need a couple of days to fulfill orders depending on stock; we will of course inform you of any delays and part-despatch orders if required.

 

 

Postage Prices - Mainland U.K*.

All orders are available to collect from our Haslingden trade counter, Rossendale, Lancashire. If you require a delivery, we use Royal Mail 1st Class post for light orders and this option, if applicable, will be displayed above the Courier option at checkout.   Finally, next working day couriers are used for heavier and urgent orders, and this option is the final selection available in the drop down menu for postage at checkout.   Saturday deliveries are available together with before 9am, 10am & 12noon options, but all these will incur an additional charge.   Quotes can be obtained by request.   

For next day delivery, orders need to be placed before 2.15pm.  Orders placed after 2.15pm on Thursday will be processed on Friday for standard delivery the following Monday.  Deliveries will not be processed until the next available working day for orders received on Bank Holidays and during the Christmas holiday period.

*Central Belt of Scotland and Scottish Highlands may incur additional delivery charges and may also be despatched on a 2 day minimum service dependent on location.  If there are any additional charges, we will contact Customers to confirm prior to releasing your order.

Offshore UK (Northern Ireland, Scottish Islands, Isle of Man, Isle of Wight, Channel Islands, Scilly Isles)

  • £20.00 basic delivery charge for 2+ day delivery, can be weather dependent.
  • There may also be an extra delivery charge due to weight and/or destination – you will be contacted by email to discuss any extra charge.
  • Agreed extra delivery charges will be charged separately after receipt of order

Finally, although we make every effort to ensure your order gets to you quickly, we would always suggest that you order in advance of when you actually require goods.   Please note damages and losses do sometimes occur and we will do our up most to try to resolve these problems as quickly as possible.

Tile Orders:-

Tile orders will be dropped to the nearest accessible point of the property but cannot be taken into the customer's home. The service is to deliver the tiles onto your property as close to your door as can be achieved. Tiles are depatched on pallets so a smooth level access must be available to achieve this. For insurance purposes, tiles cannot be taken inside your home. Deliveries to flats, will be to ground floor only as the drivers are not insured to take the pallets upstairs or in lifts.

PACKAGING - RECYCLING

RECYCLING – AT STICKWITHUS THE ENVIRONMENT IS EXTREMELY IMPORTANT TO US AND WE TRY TO DO OUR BIT!   WE RECYCLE WHEREVER POSSIBLE, FOR EXAMPLE, ALL OUR OFFICE WASTE PAPER IS SEPARATED FROM GENERAL WASTE AND RECYCLED.  
 
OTHER WAYS WE RECYCLE INCLUDE THE FOLLOWING:-
 
OUR CUSTOMERS WILL NOTICE THAT MOST OF OUR PACKAGING IS FROM RECYCLED MATERIAL.   FOR EXAMPLE, WE SAVE ALL BOXES THAT WE RECEIVE FROM STOCK DELIVERIES AND REUSE WHEN SENDING OUT OUR ORDERS.   
 
OUR PACKING MATERIALS ARE ALSO RECYCLED TOGETHER WITH ADDRESS LABELS. THEY ARE SOURCED FROM LOCAL COMPANIES WHO NO LONGER HAVE A USE FOR THEM AND RE USED WHEN PREPARING OUR OWN PARCELS FOR DESPATCH. PACKING MATERIALS INCLUDE BUBBLE WRAP, SHRINK WRAP, CORROGATED CARDBOARD AND POLYSTERENE FILLER.